Patient and Family Advisors
What is a Patient and Family Advisor?
A Patient and Family Advisor is someone who:
- Wants to help improve the quality of care for all patients and family members.
- Gives feedback based on his or her own experiences.
- Helps us improve patient care.
- Works with the hospital for either short- or long-term commitments, depending on the project.
- Volunteers their time (usually 1 hour and not more than 4 hours per month).
Patient and Family Advisors provide a voice that represents all patients and families of patients who receive care at Mountain Vista Medical Center. They partner with hospital doctors, nurses and administrators to improve the quality of our hospital’s care.
Is being a Patient and Family Advisor right for you?
Being a Patient and Family Advisor may be a good match with your skills and experiences if you can:
- Speak up and share suggestions and potential solutions.
- Talk about your experiences as a patient or family member – but also think beyond your own personal experiences.
- Share both positive and negative care experiences and your thoughts on what went well and how things can be done differently.
- Work with people who may be different than you.
- Listen to and think about what others say, even when you disagree.
- Bring a positive attitude to discussions.
- Keep any information you may hear as an advisor private and confidential.
Why should you become a Patient and Family Advisor?
When you or your family member was in the hospital, did you think there were things we could have done better?
Do you have ideas about how to make sure other patients and families get the best care possible?
At Mountain Vista Medical Center, Patient and Family Advisors give us feedback and ideas to help us improve the quality and safety of care we provide.
What do Patient and Family Advisors do?
Share your story.
Advisors help by talking about their health care experiences.
Participate in discussion groups.
Advisors tell us what it’s like to be a patient and what we can do to improve.
Review or help create educational or informational materials.
Advisors help us make materials easier for all patients and family members to understand and use.
Work on short-term projects.
Advisors partner with us in making renovations, improvements and expansions.
Serve on a Patient and Family Advisory Council.
Discuss and plan changes to improve hospital quality and safety. Members include patients, family members, and hospital staff.
Who can be a Patient and Family Advisor?
You can be an advisor if you are 21 years of age or older and you or a family member received care at Mountain Vista Medical Center in the last 3 years.
You do not need any special qualifications to be an advisor. What’s most important is your experience as a patient or family member. We will provide you with any other training you need.
1301 S. Crismon Road
Mesa, AZ 85209